Refund policy

Refund & Return Policy

At Alexys Hair Co., we are committed to providing premium-quality raw human hair. Due to the nature of our products, please review our policy carefully before placing your order.

All Sales Are Final

For hygiene and quality assurance reasons, all sales are final. We do not accept returns or exchanges on hair products that have been opened, worn, installed, altered, washed, colored, cut, or otherwise used.

Eligible Returns

We may accept a return or exchange only if:

• You received the wrong item.
• Your order arrived damaged.
• Your order is missing an item.

If this occurs, please contact us within 48 hours of delivery at info@alexyshairco.com.

Please include:

• Your order number.
• A description of the issue.
• Clear photos of the product and its original packaging.

Products must remain unused, unaltered, and in their original packaging to be eligible for review.

Refunds

If your claim is approved, a refund will be issued to your original payment method or a replacement product will be sent, depending on the circumstances.

Shipping charges are non-refundable unless the error was made by Alexys Hair Co.

Order Cancellations

Orders may be canceled only if processing has not yet begun. Once an order enters processing, it cannot be canceled.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

Alexys Hair Co. is not responsible for packages delivered to an incorrect address provided by the customer. If an order is returned due to an incorrect address, additional shipping charges may apply before it is reshipped.

Chargebacks

If you experience an issue with your order, please contact us first so we can work toward a resolution. Filing a chargeback without first contacting Alexys Hair Co. may delay the resolution process.

Contact Us

For any questions regarding your order or this policy, please contact:

info@alexyshairco.com