Frequently asked questions

PRODUCTS

What type of hair does Alexys Hair Co. offer?

We currently offer Straight, Body Wave, and Burmese Curly hair, with more textures and products coming in the future.
How many bundles do I need for a full install?

We recommend 3 bundles for most installs. Longer lengths may require an additional bundle depending on your desired fullness, install method, and overall look.
Is the hair reusable?

Yes. With proper installation, maintenance, and care, our hair can be reused. Longevity will vary based on how the hair is worn and maintained.
Can I color or bleach the hair?

Our hair may be colored, but we strongly recommend having coloring or chemical processing done by a professional hairstylist or ordering your hair colored through our vendor. Chemical processing can affect the hair's original texture, softness, and longevity.

ORDERS + SHIPPING

When will my order ship?

Processing times vary depending on the texture and whether your hair is ready to ship or made to order. Your estimated delivery timeline will be provided during checkout.
How long will delivery take?

Your estimated delivery date accounts for processing, shipping to Alexys Hair Co., quality inspection, packaging, and shipping to you.
Will I receive tracking information?

Yes. Tracking information will be provided once your order has been shipped.
Can I change or cancel my order?

Please review our Order/Return Policy before purchasing. Once an order has entered processing or been shipped, changes or cancellations may not be possible.

HAIR CARE

How should I care for my hair?

Each texture has its own care routine. Visit our Hair Care Guide for detailed instructions for Straight, Body Wave, and Burmese Curly hair.
Can I use heat on the hair?

Yes, but always use a heat protectant and avoid excessive heat. Repeated heat can affect the hair's softness and natural texture.
Why is my curly hair frizzy?

Some frizz is natural with curly textures. Keeping the hair moisturized, avoiding dry brushing, and using curl-friendly products can help maintain definition.

ORDER SUPPORT

What if I receive the wrong item or my order arrives damaged?

Contact us as soon as possible with your order number and clear photos of the issue. We'll review your request and assist you according to our policies.
What if I have a question that isn't answered here?

We're happy to help! Contact us through our Contact Us page or email us at info@alexyshairco.com.

BEFORE YOU ORDER

Please review our Shipping Policy, Return Policy, and Hair Care Guide before placing your order.

Alexys Hair Co. — Worth Every Strand ♡